{"id":17813,"date":"2022-10-21T14:09:59","date_gmt":"2022-10-21T14:09:59","guid":{"rendered":"https:\/\/minitmaids.londonmotorsandrepair.co.uk\/?page_id=17813"},"modified":"2026-04-14T20:24:29","modified_gmt":"2026-04-14T20:24:29","slug":"faqs","status":"publish","type":"page","link":"https:\/\/minitmaids.londonmotorsandrepair.co.uk\/?page_id=17813","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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Frequently Asked Questions\n<\/span><\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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GENERAL QUESTIONS<\/span><\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to do anything before you come to my home?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

In order to help Minit Maids work efficiently, we ask that you pick up as much as possible.\u00a0 This allows us to spend our time most effectively while cleaning your home.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Minit Maids works in crews of two (2) and sometimes three (3) person teams depending upon the schedule for the day.\u00a0 Remember, every job is supervised and inspected by our\u00a0working\u00a0<\/i>crew leaders.\u00a0 You will find their names on our\u00a0Comment Card left after each cleaning.<\/i><\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If you are scheduled Weekly or Bi-Weekly, Minit Maids schedules the same team to clean your home.\u00a0 This allows your team to get to know your home and your needs.\u00a0 On occasion, a schedule change may require we send a different team.\u00a0 However, your satisfaction is still guaranteed!<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes, all Minit Maids employees speak English.<\/p><\/div><\/div>

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Not at all!\u00a0\u00a0\u00a0 Many our clients provide us with a key to their home or an alternate means of gaining entry.\u00a0 Our key management system is very safe and secure!\u00a0\u00a0See Policies for more information.<\/a><\/strong><\/span><\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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CLEANING & SERVICE DETAILS<\/span><\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to supply my own cleaning supplies?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

Minit Maids provides all of the necessary cleaning solutions, sanitized supplies and state-of-the-art equipment.\u00a0 Our\u00a0Greener Cleaning Products<\/a> <\/strong><\/span>are \u00a0safe for both family and pets!\u00a0\u00a0 However, if you have a special product you prefer we use when cleaning your home such as a specific stone cleaner or polish, we\u2019ll be happy to use it!\u00a0 Contact the office to let us know what you would like the team to use.\u00a0 Because of OSHA regulations, these items must be labeled properly.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Minit Maids hires\u00a0only<\/i>\u00a0pet friendly people!\u00a0 It is our priority to safe guard your four legged family members and keep them in your designated areas.\u00a0 However, if you have aggressive dogs, for the safety of our employees, they\u00a0must\u00a0<\/i>be kept separate from our cleaning teams.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there limitations to what you can clean?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

Because of liability issues and concern for our employees, we do not climb over a 2 step height with our step stool. We do however have an extension tool that enables us to reach most areas.\u00a0\u00a0 We do not move heavy furniture; however, our equipment allows us to get beneath and around most of your furnishings! While we do remove trash from your home and place it in proper containers, please be mindful of the amount of bags we can carry.\u00a0 Excessive amounts may be left in a prearranged area. We do not do laundry or dishes; however we will change your bed linens if fresh ones are left out (please see our\u00a0Add On<\/a><\/span><\/strong>\u00a0<\/span>list for pricing).<\/p><\/div><\/div>

\u00a0<\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Payment Terms & Trust Policies<\/span><\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you hire employees or independent contractors?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

Minit Maids hires only full time employees.\u00a0 We see our people every morning and afternoon!<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre you licensed, bonded and insured?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

We provide Liability Insurance to protect against any damage that could occur. \u00a0Our Third Party Fidelity bond is the best bonding a maid service can implement. \u00a0We have been licensed since the day we opened our business in 1981. \u00a0 Our $1,000,000 Umbrella Policy is coverage that adds another layer of security. \u00a0Most importantly, \u00a0our hiring practices ensure you \u00a0will have both trustworthy and\u00a0highly trained\u00a0<\/a><\/strong><\/span>cleaners in your home.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen is payment due and how do I pay for my services?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

Payment is due at the time service is rendered.\u00a0 We accept\u00a0cash, check, credit card and on line bank bill pay<\/i> as form of payment.\u00a0 A credit card must be on file for your initial clean, regardless of form of payment used.\u00a0\u00a0 We ask for a back up credit card available to use should you forget to leave check\/cash on the day of service.\u00a0 Checks are made payable to Minit Maids.<\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to sign a contract?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

No. When you hire Minit Maids, we ask you sign a Customer Service Agreement.\u00a0 This simply states that you understand and agree to what is expected for both parties.<\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Tipping while appreciated is not required.\u00a0 If you do choose to tip your team, you may include in your payment or leave them cash separately.\u00a0 If you choose to add it to a credit card payment, please call the office directly.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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ISSUES & SUPPORT<\/span><\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are your cancellation\/rescheduling policies?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

At Minit Maids, we ask that you notify management at least 2 business days in advance if you need to skip a visit or re-schedule.\u00a0 We will certainly work with you in a genuine emergency; however, if a service is cancelled at the last minute for a non-emergency, we do have a cancellation fee.\u00a0 If you need to reschedule a visit, please call the office.\u00a0 Every effort is made to accommodate your scheduling needs.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if something is broken?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

Minit Maids staff takes great care when cleaning your home but occasionally accidents do happen.\u00a0 If this occurs, the team supervisor will leave you a note, report it to management and you will be called so we may take appropriate action.\u00a0 Minit Maids are trained to handle your antiques and collectibles.\u00a0 Minit Maids does not take responsibility for damage that results because of improperly secured, hung or installed items.\u00a0 Please inform management in advance if you have anything we should not touch!<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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The satisfaction of our clients is our primary objective! If we should miss an area, contact us within\u00a024 hours<\/i>\u00a0of service date and we will return to re-clean the area you are dissatisfied with at no additional cost to you within 2 business days.\u00a0 Minit Maids does not offer a refund for services provided but does\u00a0Guarantee<\/a><\/strong><\/span> your satisfaction.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Years of trusted house cleaning experience in the Charlotte area.<\/div><\/div><\/div>
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Thousands Of satisfied homeowners served with consistent and reliable cleaning services.<\/div><\/div><\/div>
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Commitment to quality, reliability, and customer satisfaction.<\/div><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently Asked Questions GENERAL QUESTIONS Do I need to do anything before you come to my home? In order to help Minit Maids work efficiently, we ask that you pick…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":30382,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17813","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/minitmaids.londonmotorsandrepair.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/17813","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/minitmaids.londonmotorsandrepair.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/minitmaids.londonmotorsandrepair.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/minitmaids.londonmotorsandrepair.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/minitmaids.londonmotorsandrepair.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=17813"}],"version-history":[{"count":58,"href":"https:\/\/minitmaids.londonmotorsandrepair.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/17813\/revisions"}],"predecessor-version":[{"id":30762,"href":"https:\/\/minitmaids.londonmotorsandrepair.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/17813\/revisions\/30762"}],"up":[{"embeddable":true,"href":"https:\/\/minitmaids.londonmotorsandrepair.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/30382"}],"wp:attachment":[{"href":"https:\/\/minitmaids.londonmotorsandrepair.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=17813"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}